About this role
RESPONSIBILITIES
• Respond promptly to both emergency and non-emergency phone calls and emails to ensure seamless logistics support.
• Proactively monitor, identify, and resolve in-transit issues by coordinating with internal departments, customers, and vendors.
• Recommend and implement timely solutions to delivery challenges to maintain on-time performance standards.
• Manage and organize multiple inboxes efficiently, prioritizing communications based on urgency and impact.
• Continuously monitor delivery routes to ensure adherence to schedules and proactively flag potential delays.
• Schedule delivery appointments and serve as the liaison between customers, vendors, and internal teams to meet time-sensitive delivery requirements.
• Provide accurate delivery ETAs and appointment confirmations to customers and field representatives.
• Communicate all in-transit disruptions or changes to customers in a proactive, timely, and professional manner.
• Utilize logistics software (e.g., BluJay, Direct Route, PC Miler) to optimize routing and delivery planning.
• Maintain and update appointment logs to ensure records are current, accurate, and accessible.
• Perform additional duties as required.
QUALIFICATIONS
• High school diploma or equivalent; degree in Logistics, Supply Chain, or related field preferred.
• 1 to 3 years of experience in logistics coordination, dispatch, or transportation planning.
• Leverage Outlook for scheduling, tracking, and reporting.
• Proficiency in Microsoft Office Suite, experience with Power BI is a plus.
• Bilingual in English and Spanish.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently in a fast-paced, high-pressure environment.
• Flexibility to work weekends, nights, and holidays during peak seasons (Spring).
• Candidate must reside in the Greater Santo Domingo area.