About this role
ESSENTIAL FUNCTIONS
• Schedules tests for the patient within the practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location.
• Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.
• Call patients to schedule tests within the required time as designated by policies and procedures.
• Provides ongoing follow-up until successful execution of referral.
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Input required data to GE practice management to include administrative comments and coded notes.
• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.
• Effectively understands and proactively manages and schedules providers with front office personnel.
• Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.
EDUCATION
• High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
• 1-2 years of test scheduling experience or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
REQUIREMENTS
• Able to complete and manage per department metrics.
• Ensure 100% of required certifications and authorizations have been obtained.
KNOWLEDGE
• Knowledge of insurance plans.
• Knowledge of computer systems.
• Knowledge of grammar, spelling, and punctuation to type patient information.
SKILLS
• Skill in customer service and an understanding of The code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.
• Skill in establishing good working relationships with both internal and external customers.
ABILITIES
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients.
• Ability to obtain patient history and medical history.
• Ability to work on multiple projects and prioritize tasks. Ability to meet time-sensitive goals.
ENVIRONMENTAL WORKING CONDITIONS
• Normal office environment.
PHYSICAL/MENTAL DEMANDS
• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using a computer keyboard, phone, and scanner.