About this role
Position: Receptionist/Registered Dental Assistant
Department: Colusa Indian Dental Clinic
Reports to: Director of Clinic Operations
Classification: Non-Exempt
Status: Regular, Full Time
Government Essential
Job Function:
The Dental Receptionist provides office support services that creates an environment where every person feels welcomed and is shown respect and empathy.
Essential Duties and Responsibilities:
• Enhances Dental Clinic and the Organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains personal appearance, workstation and waiting area in compliance with clinical confidentiality and patient service protocols.
• Answers telephones courteously, make appointments and take messages according to protocols.
• Greets patients and visitors warmly at the front desk and provide both registration and exit support services.
• Documents insurance eligibility and inform patients of the estimated services cost and their treatment plan payment requirements.
• Processes route slips and return to Billing Coordinator.
• Balances daily cash receipts and cash bag.
• Prepares clinical records for patients’ visit with the provider.
• Assists clinical staff in maintenance and filing of completed patient records.
• Maintains office supply orders.
• Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards.
• Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment.
• Displays a comprehensive knowledge of and ability to implement dental care techniques.
• Has thorough knowledge of dental instrumentation and equipment use and care.
• Proficiency in dental procedures and potential complications.
• Is able to recognize signs and symptoms of emergency situations and interventions.
• Prepares patient, sterilizes and disinfects instruments, sets up instrument trays, prepares materials, and assists dentist during dental procedures.
• Takes and records medical and dental histories and vital signs of patient.
• Exposes dental diagnostic x-rays.
• Makes preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Pours, trims, and polishes study casts, fabricates custom impression trays from preliminary impressions, cleans and polishes removable appliances, and fabricates temporary restorations.
• Instructs patients in oral hygiene and plaque control programs.
• Provides postoperative instructions prescribed by Dentist.
• Records treatment information in patient records.
• Collaborates with all coworkers in performing duties required to provide patient-focused services that meet all regulatory and licensing standards.
• Maintains current CPR certification.
• Maintains high confidentiality standards at all times. Is required to sign a confidentiality statement upon acceptance of employment.
• All other duties as assigned.
Additional Desired Qualifications:
• Bi-lingual in Spanish preferred.
Education and Experience:
• RDA or DA Certification
• At least 6 months of experience working in a dental office preferred.
Physical Requirements:
• Ability to stand for long period of time, bend, kneel and lift heavy objects.
Licensing Requirements:
• Documentation of Dental Assistant Training
• Current radiograph certification with the State of California.
• Valid CPR/1st Aid certification
Key Competencies:
• Good organization and time management skills.
• Excellent verbal and written communication skills.
• Familiar with ICD-10, CPT-4 codes
• Attention to detail with the ability to multi-task.
• Exceptional customer service skills.
• Is tactful, poised, pleasant and diplomatic, exhibiting a positive, professional demeanor to peers, patients, physicians and visitors. Promotes team image and possesses a high degree of flexibility.
• Demonstrates cooperation and consideration of other health team members and peers.
• Must be organized, flexible and versatile with the ability to function effectively in stressful situations.
• Must be eager and enthusiastic in promoting the general philosophy of the facility.
• Dedicated hard worker with ability to report to work on a daily basis.