About this role
The IT Support Specialist position will provide desktop support and assist with network systems. This role will interact with staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. Duties may also involve the scoping, development, testing and deployment of IT Systems which improve the overall efficiency of the IT Department and/or the CONAM organization. This includes tool implementation, resolving end-user technical challenges, software installations, computer deployments, peripheral maintenance, assisting with server deployments and maintenance, working with networking equipment and general IT troubleshooting.