About this role
𧊠Key Responsibilities
⢠Member Interaction & Support
⢠Greet and check in members and visitors with professionalism and warmth
⢠Answer questions regarding membership plans, benefits, and renewals
⢠Assist with new member registration and onboarding
⢠Maintain accurate member records in the database
⢠Front Desk Operations
⢠Manage phone calls, emails, and walk-in inquiries
⢠Ensure reception area is clean, organized, and stocked with necessary materials
⢠Monitor visitor access and enforce safety protocols
⢠Administrative Duties
⢠Process payments and issue receipts for memberships
⢠Prepare reports on membership statistics and trends
⢠Schedule appointments and coordinate meeting spaces
⢠Handle mail, deliveries, and internal communications
⢠Team Collaboration
⢠Work closely with the Membership Manager and other departments
⢠Support events and promotional activities related to membership growth
⢠Provide feedback and suggestions to improve member experience
đ§ Skills & Qualifications
⢠Excellent communication and interpersonal skills
⢠Strong organizational and multitasking abilities
⢠Proficiency in office software and membership management systems
⢠Customer service mindset with problem-solving skills
⢠High school diploma or equivalent