About this role
Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive. Key Responsibilities: • Lead and support department heads to ensure operational goals are met and aligned with brand standards • Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively • Review guest feedback and implement action plans to continually improve satisfaction scores &