About this role
As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles. Responsibilities • Provide the highest quality of service to guests at all times • Check guests in and out efficiently and in a friendly manner • Handle guest mail and messages with professionalism and accuracy • Actively engage in sales and maintain those relationships