About this role
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Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations.
MGR Asst Loc NX (CAN)
JOB RESPONSIBILITIES
Funeral Director
• Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs. • Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. • Executes funeral services contracts and documents in accordance with provincial and federal laws. • Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share. • Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.
Financial Management
• Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals. • Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. • Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime.
Operations
• Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation. • Identify barriers, encourage ideas, and recommend improvements. • Assure the location’s operating practices comply with applicable federal & provincial regulations and Company policies. • Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals. • In absence of the Location Manager, full fill appropriate daily responsibilities and decision-making. • Additional responsibilities as requested or assigned.
People Development
• Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff. • Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibilities for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
Postal Code: K1V 1A6
Category (Portal Searching): Operations
Job Location: CA-ON - Ottawa