About this role
Pay Range:
• $24.00 - $26.00 / Hour
Our Perks & Benefits:_
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company-matched contributions
• Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Purpose
Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software
Essential Duties & Responsibilities
Serve as point of contact within the IT Operations to provide technical support to end-users
Help users on a day-to-day basis with IT-related issues
Computer repair and troubleshooting
Troubleshoot software and network issues
Troubleshoot basic Active Directory/Window Domain issues
Perform proactive maintenance in PCs and Printers
Configure and install PCs, printers, and scanners
Perform first-level problem determination and resolution
Escalate unresolved issues to appropriate team members
Monitor and follow up on outstanding issues and update users on the current status
Assist with special projects as needed
Consistently meet or exceed requirements/performance criteria
Qualifications and Education Requirements
Field Technician experience
Ability to travel up to 50%
Cisco and Networking experience
Basic Microsoft Windows/Microsoft 0365 environment
Experience with Asset Management and ITSM Platforms
Excellent attitude and interpersonal skills
Communicate effectively and professionally with all levels of personnel
Detail and customer service-oriented
Problem-solving skills to resolve issues
Must be willing to work outside normal business hours as needed
Must have strong Microsoft Windows 10 hands-on experience
English fluency
Valid Drivers License
Ability to Travel via Airline
Preferred Skills
Bilingual in English/Spanish preferred
Citrix/iGEL experience
2 Years experience with IT Support
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Notice
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at [email protected]