About this role
The Call Center Agent supports a high‑volume, guest‑focused contact center by handling inbound and outbound calls related to lodging, dining, recreation, and Historic Area reservations. This role delivers timely, accurate service, assists guests with inquiries, and ensures a positive experience from the first point of contact. Agents play a key part in revenue generation by capturing bookings, reducing missed calls, and providing exceptional service in a fast‑paced environment.