About this role
*DO NOT APPLY FOR THIS JOB IF YOU ARE NOT PROFICIENT IN EXCEL AND MICROSOFT OFFICE. THIS IS A MUST SKILL TO DO THIS JOB*
Full Job Description
Caring Hands Behavioral health Center is an Outpatient Mental Health Clinic with PRP services. We are looking for an Administrative Assistant/Office Manager to join our team. Our starting salary will range based on experience. Our is office located in Baltimore City.
Position Summary:
The Administrative Assistant of the OMHC is responsible for providing administrative support to ensure efficient operation of the office. Supports directors, managers and staff through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures.
Position Responsibilities:
• Use persons-centered, customer service oriented, concierge services for the OMHC
• Handle sensitive information in a confidential, respectful manner
• Ability to work in a multi-disciplinary team
• Provides all administrative duties included but not limited to printing, copying, mailings, faxing, filing, phones, email, responding to requests, support to clients, ordering supplies, and other duties as assigned.
• Organize and schedule meetings and keep accurate record of meeting minutes
• Produce and distribute correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Write letters and emails on behalf of other office staff
• Maintain computer and manual filing systems
• Develop and coordinate office procedures and resolve administrative problems
The Office Manager will:
• Be responsible for opening and closing the clinic each day
• Serve as the first point of contact to welcome clients and staff to the clinic
• Conduct intake interviews and collect new client information for treatment referrals
• Ensure effective telephone and mail communications both internally and externally, responding to intake and other requests from current and potential client families and staff
• Ensure clinic is clean, safe, and presentable at all times
• Maintain client and office files
• Generate general correspondence for staff and client families
• Provide administrative support to the Chief Executive Officer and Clinical Director
• Schedule staff for client treatment sessions
• Serve as liaison to all outside vendors
• Perform or facilitate maintenance of office equipment, including cleaning, maintenance, and repairs
• Maintain inventory of office supplies, and order additional supplies as needed
• Maintain client and staff attendance records
• Submit billing for weekly client sessions
• Conduct benefit checks for potential clients
• Other duties as assigned
Requirements:
Education, training & experience:
• High school diploma or equivalent required; Associates degree in office administration or related field preferred.
• 2+ years experience as an Office Manager or Administrative Assistant required, healthcare environment preferred
Knowledge of:
• Extensive knowledge of office management procedures
• Technology, including software applications in word processing and spreadsheets (MSWord, PowerPoint and Excel)
Ability to:
• Communicate effectively in both oral and written form
• Perform general clerical duties including maintaining accurate client records and preparing clear and concise records
• Use a computer and behavioral software to prepare documents and maintain client records
• Follow guidance from senior-level staff to enhance own professional development
• Work with a diverse team of professionals and clients in a respectful manner
• Handle sensitive and confidential situations
• Juggle multiple competing tasks and demands
• Work independently
• Work effectively and collaboratively within a team
Skills:
• Excellent organizational skills
• Excellent customer service skills
• Demonstrated poise, tact and diplomacy
• High level interpersonal skills in order to interact effectively with clients, families, and staff
• Strong attention to detail
• Effective time management skills
Other requirements:
• Understanding and appreciation for children with special learning needs
• Track record of reliability and punctuality
• Successful completion of fingerprinting and criminal history background check
• Satisfactory reference checks
• Must pass tuberculosis test
Qualifications:
• Demonstrated ability to work within diverse settings and populations
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office, Power point and Excel
• Experience in the field or in a related area. OMHC experience preferred.
• High school diploma or equivalent; college degree preferred
Job Type: Full-time
Pay: $17-$19/hr
Schedule:
• Varies
• Monday to Friday
Work Location:
• One location
Work Remotely:
• No
*DO NOT APPLY FOR THIS JOB IF YOU ARE NOT PROFICIENT IN EXCEL AND MICROSOFT OFFICE. THIS IS A MUST SKILL TO DO THIS JOB* $17-$19/hr