About this role
Our associates celebrate lives. We celebrate our associates.
The Business Development Representative (BDR)- is responsible for driving top-of-funnel activity by identifying, engaging, and qualifying potential customers across Ontario. Working remotely, this role supports both the Corporate and Market-Based Re-Engagement sales teams by setting qualified appointments using company-provided lead sources.
This is a high-energy, outbound-focused role suited for self-starters who are motivated by goals, excited to learn, and committed to building a pipeline for a high-impact sales organization. The representative should take pride in delivering service excellence and leveraging technology/Customer Relationship Management (CRM) to support the achievement of monthly goals.
JOB RESPONSIBILITIES
• Complete a comprehensive onboarding program that requires successfully completing coursework, passing assessments, and demonstrating the appropriate skills to begin fulfilling the following responsibilities: • Conduct outbound outreach (calls, emails, and texts when appropriate) to company-provided leads. • Quality leads based on pre-defined criteria for re-engagement or market-based sales appointments. • Set and confirm appointments with Re-Engagement and Market-Based Advisors. • Leverage CRM, outreach programs, and technology to manage lead status, appointment activity, and follow-ups. • Collaborate with their Sales Managers and regional leadership to optimize messaging and campaign strategy. • Meet or exceed daily, weekly, and monthly KPI targets for outreach and appointments set. • Maintain accurate, up-to-date records in CRM. • Seek out a manager’s coaching to improve sales cycle, techniques, proficiency, and product knowledge • Complete annual certification on critical skills as deemed necessary for success.
KEY SUCCESS METRICS
• Activity Volume (calls, emails, texts) • Qualified Appointments Set (weekly/monthly) • Conversion Rate to Appointment (hold rate%) • Feedback from field sales teams
MINIMUM Requirements
Education
• High School Diploma or equivalent
Experience
• Sales or Customer experience preferred • Previous experience with Customer Relationship Management (CRM) sales systems preferred
Knowledge, Skills, and Abilities
• 1+ year in sales, customer service, call center • Experience in outbound calls or appointment setting calls is a strong asset. • Strong verbal and written communication skills. • Proficient computer skills including the MS Office suite • Proficient computer skills with CRM and Social Networking Apps preferred • Bilingual, knowledge of another language preferred • Professional attire is required when meeting with clients or representing the company • Professional, coachable, and goal-oriented • Able to work flexible hours, including evenings and weekends
Work CONDITIONS
Work Environment
• Work indoors during all seasons and weather conditions • Comply with the Corporate dress code policy • Reliable internet access
Work Postures
• Sitting continuously for many hours per day, up to 6 hours per day
Physical Demands
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
• Working beyond “standard” hours as the need arises Compensation :
• 20$/hr
Postal Code: L6T 5N9
Category (Portal Searching): Sales
Job Location: CA-ON - Brampton