About this role
This position will ensure quality service and effective customer support for all internal and external customers. The Operations Lead will accomplish these results through the effective management of their team of tellers and personal bankers. Utilizing a high degree of independence in solving problems and making decisions where only exceptions requires the concurrence of the Market Manager/Branch Manager. This position is also responsible for the administration and efficient daily operations of the branch location, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives, either directly or through subordinates.