About this role
The Transfer Customer Success Representative is a highly skilled professional that provides customer service to students and parents throughout the admissions process. This role will manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion, and manage the front desk to handle walk-in customer support. Additionally, they will assist in conducting dynamic presentations and effectively answer questions about transfer admissions and application requirements and processes. They will assist with the development of the unit's recruitment and yield plan and other recruitment initiatives and will analyze and monitor recruitment metrics to identify areas for improvement and implement changes as needed. The position will report to the Admissions Team Administrator, Transfer Customer Success.