About this role
We are looking for an Operation Manager based in Hong Kong to lead daily operations, drive service excellence, and support business performance in a fast-paced office-based environment. This role is responsible for operational management, team leadership, workforce planning, customer service quality, performance reporting, process improvement, and resource optimization. The successful candidate will oversee daily operations, manage escalations, monitor productivity and service metrics, support employee development, and implement initiatives that improve efficiency, quality, and customer experience. Working closely with internal teams, this role ensures operational excellence, consistent service delivery, and achievement of business objectives.