About this role
Responsibilities:
• Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service
• Perform a variety of administrative tasks as needed
• Provides customers and coworkers with a remarkable experience
• Demonstrate a good work ethic based on principles of honesty and integrity
• Maintain office files are accurate
• Performs various other job duties as assigned and needed
Qualifications:
• 1 - 2 years' experience in customer service
• High School Diploma or equivalent
• Ability to multi-task in a fast paced environment
• Ability to prioritize tasks and self-management
• Effective planning and organization skills
• Experience with MS Word, MS Excel, computer knowledge
• Excellent listening skills and be able to offer solutions to unique situations
• Attention to detail and self-management
• Consistently provide excellence in Customer Service
• Strong communication skills, patience and phone skills
• Empathetic outlook and the ability to work on a team
• Maintain a good attendance record