About this role
CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking a Bilingual (English/Spanish) Account Manager to help grow our Servicing Department. This in-person role is in our Plano, TX office. The Bi-Lingual Account Manager is responsible for communicating with customers directly to provide account resolution options based on their ability and needs. The Bi-Lingual Account Manager is expected to handle all customer questions, inquiries, and objections with patience, professionalism and ease. The Bi-Lingual Account Manager must represent our clients in the most genuine, personable way to drive exceptional customer experience.