About this role
Job Summary: A Sales and Service Representative is responsible for delivering exceptional customer service while supporting sales and administrative functions within the organization. This role serves as a primary point of contact for customers, agents, and business partners by assisting with policy inquiries, processing transactions, resolving issues, and providing product and service information. The representative works collaboratively across departments to ensure accurate policy handling, customer satisfaction, and retention while identifying opportunities to support business growth. Success in this role requires strong communication skills, attention to detail, professionalism, and the ability to manage multiple responsibilities in a fast-paced environment.