About this role
The Service Operations Coordinator is responsible for coordinating service activities to ensure an exceptional customer experience throughout the service process. This position serves as the primary liaison between customers, service technicians, vendors, manufacturers, and internal departments. The Service Operations Coordinator schedules service work, orders parts, tracks work orders, resolves customer concerns, and supports daily operational planning to ensure timely completion of service requests and warranty work. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.