About this role
Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.
POSITION SPECIFICS Title: Patient Services Representative FTE: 0.5 (40 hours per 2-week pay period) Schedule: Every Sunday 9:30 am to 7:00 pm; Every Monday 6:30 am to 7:00 pm Holiday Rotation: Minimum of two per year based on staffing Weekend Rotation: Every Sunday On Call Requirements: None
POSITION SUMMARY Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting.
POSITION TECHNICAL RESPONSIBILITIES
• Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log. • Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings. • Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process. • Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others. • Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments). • Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department. • Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately. • Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.) • Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery. • Other duties as assigned.
POSITION REQUIREMENTS Education:
• Required: None • Preferred: High school diploma or equivalent Experience:
• Required: None • Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired Licenses and Registrations:
• Required: None • Preferred: None Certification(s):
• Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer. • Preferred: None
BENEFIT SUMMARY
• Competitive health and dental insurance options • Flexible paid time off to balance work and life • Retirement plan with immediate vesting and employer match • Discounted membership to our state-of-the-art fitness facility • Generous tuition reimbursement • Employer provided life and disability insurance • Free parking at facility
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