About this role
NRC Lebanon is committed to ensuring an effective two-way communication with communities, for the affected population to have access to information, to request for a service and to give a complaint or feedback on NRC's assistance, when they wish to do so. NRC Lebanon’s centralised Community Helpline has three main objectives. The first and most important objective is to enable affected populations to request services and to give complaints or feedback about services received. The second is to improve accountability towards beneficiaries and stakeholders through active outreach. The third is to contribute to improve programme design and organisational performance.