About this role
The Client Service Representative, CES, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical, Dental, Behavioral Health, and Case Management, following standard agency scripts and procedures. CES is responsible for ensuring clients (internal/external) always receives efficient and courteous customer service, in a constant strive to improve service delivery. Furthermore, the CES Team serves as a support unit of the Client Engagement Services department; consequently, equally responsible for the processing of insurance eligibility for all Care Resource patients prior to scheduling appointments and whenever applicable based on need.