About this role
• Smile!
• Clean Uniform including apron
• A server greets and seats the guest when a host is not available
• Greets the table within one minute after guest is sat
• Serves guests food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Does a two bite or two-minute check back on the table to ensure guest is satisfied with their meal.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining, stocking condiments, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• To serve alcohol servers must complete and pass ABC class and have a copy of their ABC card on them at all time while serving
• Actively helps guests select food and beverages by making suggestions, explaining the specials, identifying appropriate beverage pairings, and answering food preparation questions.
• Places orders to bar and kitchen through our POS system including special requests and identifying any guest special dietary needs such as allergies.
• Makes certain food is assembled properly and delivers food from the Expo window to the guest with the proper condiments and utensils.
• Monitors their section throughout the meal
• Maintains table setting by removing used plates and utensils, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Clears table before offering guests dessert
• Servers are responsible for making all guests desserts
• The Server should have the check ready when offering the guest dessert in case they decline dessert
• Servers should have a bank of change ready at the beginning and ending of their shift.
• Maintains proper cash handling and cash-out procedures
• Completes nightly side work.
• Thank guests who are exiting the building
Server Qualifications / Skills:
• General Math Skills
• Clear Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• High Energy Level
• Thoroughness
• Professionalism
• Maintain good hygiene
• Ability to lift and carry up to 25 pounds