About this role
Do you enjoy talking about the Disneyland Resort, helping Guests feel prepared for their visit, and giving clear direction that makes their experience easier? Theme Park Experience Services Cast Members provide outstanding Guest service through phone by assisting with Resort information, digital tools, and online troubleshooting. In this role, you will help Guests navigate the Disneyland Resort App, website, MyDisney accounts, theme park tickets, park reservations, Magic Key offerings, and other online planning tools. A typical day may include answering back-to-back phone calls, researching information, and guiding Guests step-by-step through digital processes in a fast-paced call center environment. This role is ideal for someone who is comfortable with technology, enjoys problem-solving, and can explain information clearly while maintaining a warm, patient, and professional tone. Cast Members should be able to use multiple systems and resources, provide accurate Disneyland Resort information, troubleshoot online concerns, and help Guests move forward with confidence.