About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Job Description BGIS is looking for a Senior Operations Manager to join the team in Birmingham, AL and surrounding areas. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Purpose Statement: Responsible for the implementation of policies and procedures to ensure that quality standards, GCET programs, Key Performance Indicators and audits are met during operation of critical accounts. RESPONSIBILITIES Team Management Establish, communicate, and meet performance standards. Interview, orient, and train new facility team members. Review and document individual performance. Deliver regular individual performance feedback. Maintain ongoing facility training and certification programs. Support individual professional development and career planning. Provide the requirements for program managers per particular site and participate in selection and hiring of facility engineers. Accept responsibility for program managers assigned, continuous quality improvement, and cost management. Recognize the responsibility as an agent of BGIS and act accordingly at all times. Project Development Define and deploy quality assurance strategies. Oversee daily activities and deliverables for the GCET program manager, and report status to the Operations Director. Responsible for the successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company. Write operating procedures as required for new and existing accounts as qualified. Transition new awarded accounts as assigned. Consultative selling or up selling of current client programs. Meet project deadlines and manage assigned program managers tactically. Customer Service Manage and implement the project schedule. Establish and gain customer and internal team’s agreement on deliverables and delivery date. Provide ongoing updates to internal team and customers regarding project status and progress. Responsible for the definition of customer project requirements. Communicate Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied. Collaborate with other BGIS National Critical Environments Teams for cross utilization and use of best practices and idea sharing. Prioritize, coordinate, and deliver special projects as assigned. Quality Assurance Regulate Critical Environment facility management services to prevent business impact and equipment downtime. Establish objectives and processes required to maintain critical infrastructure at optimum performance. Monitor, evaluate, and ensure that the check and balance program meets and exceeds deliverables. Ensure excellence in delivery against Quality Assurance department goals and objectives. Establish and maintain policy for documentation of all Quality Assurance processes. Manage and respond to Quality Assurance issues with related groups such as Operations, National Critical Environments Team, Center of Excellence, and Information Technology as approved. Develop, implement and manage Quality Assurance metrics for performance improvement related to client and company contracts. *Other duties as assigned.