About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This role is open to CONUS, AK and HI, but SC is specifically an excluded location. Must have the below, plus all other requirements: Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required. Competitive applicants will have a background in academic advising in a university setting. Hourly: $21.63 - $24.04 As an Academic and Finance Counselor (AFC) at National University, you’ll be both a guide and a problem solver, helping students balance their academic goals and financial plans with confidence. You’ll provide personalized advising, interpret policies, and connect students to the right resources to help them thrive. Each day brings meaningful conversations, whether through phone, video, email, or chat, as you support students in navigating their courses, understanding financial aid, and celebrating milestones along the way. Essential Functions: Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way. Provide personalized, student-centered support to help each learner stay on track toward their goals. Manage your student caseload with care, using sound judgment and proactive communication. Manage student Accounts Receivable, including document collection, student payments, and financial aid. Monitor and facilitate voucher collection and submission for processing by the student finance team. Facilitate appropriate referrals to other departments and campus resources. Navigate multiple systems and reports to stay informed and ensure seamless student support. Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service. Handle escalated student concerns effectively, turning challenges into solutions. Execute outreach and communication strategies that strengthen engagement and student success. Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion. Use coaching techniques to build strong relationships and motivate students toward graduation. Offer creative ideas and resources that boost student satisfaction, persistence, and achievement. Collaborate across departments to deliver a connected, positive student experience. Share University updates, assist with departmental initiatives, and contribute to special projects. Maintain consistent and reliable attendance to fulfill the requirements of this position. Perform other duties as assigned.