Recruiter: Anuradha Saldi Hiring Manager:Ankur Chhabra Career Grade:F Internal Closing Date:9 July 2026 <table class="MsoNormalTable" style="width:530.0pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:22.5pt"> <td style="width:530.0pt;border:solid black 1.0pt;background-color:#5514b4;padding:0.75pt 5.4pt 0.0cm 5.4pt"> About the role </td> </tr> <tr style="height:168.6pt"> <td style="width:530.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Tools Management Associate is responsible for the administration, support, optimization, integration, and automation of service assurance, monitoring, and operational tooling platforms that enable IT service delivery and network operations. </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Role Purpose</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Provide technical and operational support for monitoring, event management, automation, and service assurance tools to ensure reliable service delivery, operational efficiency, and continuous improvement. </li> </ul> </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:530.0pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:21.75pt"> <td style="width:530.0pt;border:solid black 1.0pt;background-color:#5514b4;padding:0.75pt 5.4pt 0.0cm 5.4pt"> What you will be doing (Role Accountabilities) </td> </tr> <tr style="height:187.5pt"> <td style="width:530.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Key Responsibilities</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Administer and maintain monitoring and OSS/ITOM platforms.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Perform tool health checks, housekeeping, capacity management, and platform maintenance.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Support incident, problem, and event management processes.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Investigate service and infrastructure issues and assist with root cause analysis (RCA).</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Implement tool enhancements, configurations, and integrations with other systems.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Support automation initiatives to reduce manual effort and improve operational efficiency.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Work with vendors, platform teams, service desks, and stakeholders to resolve complex issues.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Support onboarding of new customers, devices, services, and monitoring requirements.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Produce reports, dashboards, analytics, and operational insights.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Ensure tooling compliance, governance, and adherence to ITIL processes.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Typical Technical Skills</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Event Management and Service Assurance</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Monitoring Tools (e.g., Entuity, OMNET, SevOne, Splunk)</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Network Automation Tools (e.g., NetBrain, TSNA)</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">SNMP, MIB, OID, Syslog, Traps</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">ServiceNow ITOM/ITSM</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Tool Integration and API-based Automation</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Linux/Windows Administration</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Reporting and Analytics</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">ITIL Framework Knowledge </li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Key Competencies</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Troubleshooting and problem solving</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Automation mindset</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Stakeholder management</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Customer focus</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Technical documentation</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Continuous service improvement</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Risk and impact assessment</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Cross-functional collaboration </li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">One-Line Definition</li> </ul> </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:530.0pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:21.75pt"> <td style="width:530.0pt;border:solid black 1.0pt;background-color:#5514b4;padding:0.75pt 5.4pt 0.0cm 5.4pt"> What you’ll need to succeed (Skills & Experience) </td> </tr> <tr style="height:187.5pt"> <td style="width:530.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt" valign="top"> <table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0"> <tbody> <tr> <td style="border:solid #e6e6e6 1.0pt;background-color:#00b0f0;padding:0.75pt 0.75pt 0.75pt 0.75pt"> kill Category </td> <td style="border:solid #e6e6e6 1.0pt;background-color:#00b0f0;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Skill Title </td> <td style="border:solid #e6e6e6 1.0pt;background-color:#00b0f0;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Key Requirement / Description </td> <td style="border:solid #e6e6e6 1.0pt;background-color:#00b0f0;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Desired Skill Level </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Technical </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Network Management & Monitoring Tools </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Hands-on with tools like Entuity EMC SMARTS, EMC Ionix, NCM, Prognosis, SevOne, SNOW/BMC, NetBrain </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Operational & config experience in at least 3 tools; understanding of Network, VoIP & Security tools </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Technical </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Virtual Machine Management </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Knowledge of VMware vCentre / vSphere environments </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Experience managing virtual machines using VMware tools </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Technical </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Data Analytics </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Use of analytical tools and techniques </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Ability to analyse data and identify trends/patterns </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Technical </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Microsoft Excel </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Working knowledge of Excel </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Perform basic functions, worksheets & formulas </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Technical </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Microsoft PowerPoint </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Working knowledge of PowerPoint </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Create presentations with SLAs, trends, RCA & mitigation </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Professional </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Numeracy </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Interpretation of numerical data </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Use statistical functions to analyse and summarise data </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Professional </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Commercial Awareness </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Understanding contracts & financial aspects </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Basic awareness of commercial/financial issues within role </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Professional </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Problem Solving </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Root cause analysis and structured thinking </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Identify root causes when sufficient data is available </td> </tr> <tr> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Professional </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Process Improvement </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Improve simple business processes </td> <td style="border:solid #e6e6e6 1.0pt;padding:0.75pt 0.75pt 0.75pt 0.75pt"> Execute improvement activities within own domain </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:531.1pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:18.1pt"> <td style="width:531.1pt;border:solid black 1.0pt;background-color:#5514b4;padding:3.6pt 7.2pt 3.6pt 7.2pt" colspan="2" valign="top"> BT Group’s Behaviours </td> </tr> <tr style="height:23.4pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Customer First </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Prioritize customer needs in every decision and action. </td> </tr> <tr style="height:22.3pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Challengers </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Challenge the status quo and bring innovative ideas to life. </td> </tr> <tr style="height:22.3pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Committed </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Own outcomes and deliver with integrity. </td> </tr> <tr style="height:23.4pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Clear </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Communicate openly and simply, ensuring alignment. </td> </tr> <tr style="height:22.3pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Connected </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Collaborate across teams to achieve shared goals. </td> </tr> </tbody> </table> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About the role</H2> </div><div>The Site Reliability Engineering Associate 3 assists with a range of routine activities in the service performance, reliability and availability that internal and external customers expect. </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What you’ll be doing</H2> </div><div>1. Assists with routine activities in the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), applies best practices that are delivered from site reliability engineering leadership with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services cloud, infrastructure as code (IaC), GitOps, and container technologies 2. Assists in the delivery of technology development and solutions that provide business value and meet customer requirements, encouraging team's use of innovative approaches and tools to solve problems 3. Assists with the implementation of monitoring tooling used to optimise systems for uptime, performance, and reliability, and robust monitoring and alerting systems 4. Writes routine tests that investigate how infrastructure handles failure and scaling 5. Assists in executing work in scaling systems sustainably through mechanisms like automation and evolves systems by pushing for changes that improve reliability and velocity 6. Assists the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services 7. Assists with the implementation of continuous integration/continuous delivery systems 8. Works with sales and application management support in capacity and performance planning</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Skills / Experience</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Desirable Skills / Experience</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Our Package</H2> </div><div></div></div></div>At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Tools Infrastructure Associate (Gurugram, IN, 122002) @ British Telecommunications PLC

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