About this role
<p style="text-align:justify">As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.</p><p>Your tasks</p> <ul> <li>Analyze and process field complaints based on defined testing concepts, control plans, and product knowledge</li> <li>Make technical decisions regarding acceptance or rejection of customer claims</li> <li>Evaluate customer portals and technical records, and define appropriate corrective actions</li> <li>Coordinate and monitor the implementation and effectiveness of corrective actions, including lessons learned</li> <li>Ensure timely processing of claims in line with customer and company requirements (8D methodology)</li> <li>Identify and assess quality issues through active field monitoring and initiate escalation when necessary</li> <li>Maintain communication and relationships with customers</li> <li>Track corrective actions resulting from internal and external audits</li> <li>Support production teams with expertise in field analysis and warranty cases</li> <li>Contribute to the development and improvement of quality methods and performance indicators</li> </ul> <p> </p> <p>Your Profile</p> <ul> <li>Technical education</li> <li>Minimum 3 years of experience in a technical field</li> <li>Strong analytical and technical thinking skills</li> <li>Experience with quality tools (e.g., Pareto analysis, lifetime analysis) is an advantage</li> <li>Good IT skills (MS Word, Excel, Outlook)</li> <li>English – intermediate level</li> </ul><div> <p><strong>Benefits</strong></p> <p> </p> <p><strong>Financial benefits</strong><br><br></p> <ul style="list-style-type:none"> <li>Summer and winter bonus up to 700 €</li> <li>Bonus 500 € - working anniversary after 5 years in Brose</li> <li>Relocation contribution according to internal regulations</li> <li>Bring a friend contribution</li> <li>Financial reward for improvement proposals</li> <li>Annual reward for reaching goals</li> <li>Transport allowance (up to maximum of 80 €/month depending on distance between place of residence and workplace).</li> <li>Child birth allowance in the amount of 150 € after working for 2 years</li> <li>Contribution to supplementary pension saving - III. pillar</li> </ul> <p><br><strong>Non-financial benefits</strong><br><br></p> <ul> <li>Full flexible working time - healthy work-life balance</li> <li>Social program benefit plus - additional contribution for leisure-time activities and health</li> <li>Pleasant, modern working environment and supportive corporate culture</li> <li>Wide career opportunities</li> <li>Legal consultation</li> <li>Psychological consultation – Help Line (for family members as well)</li> <li>Brose Kids Club (company nursery, kindergarten)</li> </ul> <p><br><strong>Education</strong><br><br></p> <ul> <li>E-learning educational programs - mylearning, Go1</li> <li>Internal language courses: English, German and Slovak</li> <li>Professional trainings in Slovakia or abroad</li> <li>Training focused on soft skills and personal development</li> </ul> <p><br><strong>Salary</strong><br><br>Salary (brutto): from 1766 Eur/month</p> <ul style="list-style-type:none"> <li>The salary consists of a basic salary 1650 and 7% of the variable components, which are paid on the basis of an internal regulation.</li> <li>After fulfillment the internal criteria, there is possibility to obtain a summer and winter bonus (max. 2 x 700 Eur)</li> </ul> </div> <div> <div> </div> </div>