About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Business unit, Department, Reporting</b></H2> </div><div><table border="1" cellpadding="1" cellspacing="1" style="width:100%"> <tbody> <tr> <td>Business Unit</td> <td>Operate</td> </tr> <tr> <td>Department</td> <td>Octane</td> </tr> <tr> <td>Job grade/level</td> <td>OP1</td> </tr> </tbody> </table> <p> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Description</b></H2> </div><div><p align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">A Technical Officer: Verification Officer will conduct verification analysis, testing, inspection and repair and to dispense equipment at service stations and POS as set out in the customer SLA.</span></span></span></span></span></span></span></span></p> <p><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">In essence, this role is the frontline expert responsible for the precise, safe, and reliable operation of fuel dispensing equipment, directly impacting customer trust, regulatory compliance, and revenue integrity.</span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Deliverables / Primary Functions</b></H2> </div><div><ul> <li>Execute Calibration & Verification: Perform scheduled and ad-hoc calibration and verification of fuel dispensers and equipment to ensure strict compliance with legal metrology and accuracy standards.</li> <li>Conduct Repairs & Diagnostics: Analyze equipment failures, perform effective repairs on dispensers and components, and restore equipment to full operational condition, minimizing site downtime.</li> <li>Ensure Regulatory & Safety Compliance: Adhere to all safety standards (HSE), conduct vehicle and tool audits, and identify site hazards to ensure a safe working environment and compliant operations.</li> <li>Meet Service Level Agreement (SLA) Targets: Respond to and resolve all maintenance and repair calls within the required timeframes, ensuring 100% adherence to call closure procedures as defined by the SLA.</li> <li>Manage Documentation & Reporting: Accurately complete and submit job cards, calibration certificates, and site review reports promptly, providing clear details on root cause and parts used.</li> <li>Maintain Site Relationships & Brand Image: Develop and maintain positive customer relationships at sites, acting professionally to promote and uphold the company's brand reputation.</li> <li>Perform Proactive Site Reviews: Conduct scheduled six-monthly site reviews and planned maintenance to identify potential issues before they cause failures or accuracy drifts.</li> <li>Manage Inventory & Parts: Ensure the accuracy of van stock, correctly allocate used parts to specific job cards and sites, and maintain optimal stock levels to complete repairs efficiently.</li> <li>Coordinate with Helpdesk & Management: Liaise continuously with the helpdesk to open, update, and close calls, and escalate critical, out-of-scope, or suspicious issues to management promptly.</li> <li>Support Installations & Projects: Effectively install, commission, and configure new dispensers and peripheral equipment as per customer requirements and company projects.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Functional Skills & Capabilities</b></H2> </div><div><div>Service Level Agreement (SLA) Management</div><div>Account Management</div><div>Process Orientation</div><div>Delivery Management</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Behavioural Competencies</b></H2> </div><div><div>Adhering to principles and values</div><div>Coping with pressures & setbacks</div><div>Delivering Results</div><div>Job Match</div><div>Planning & Organising </div><div>Writing and Reporting</div><div>Achieving personal work goals & objectives</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Qualifications</b></H2> </div><div><div>OR NQF 4: Grade 12</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Education -Preferred /Advantage</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience</b></H2> </div><div><table cellspacing="0" style="border-collapse:collapse;width:935.0px"> <tbody> <tr> <td style="border-bottom:1.0px solid black;border-left:1.0px solid black;border-right:1.0px solid black;border-top:1.0px solid black;height:37.0px;padding:1.0px 15.0px 0.0cm 7.0px;vertical-align:top;width:493.0px"> <p align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">2 years of experience in fuel pump metrology and oil industry standards</span></span></span></span></span></span></span></span></p> </td> </tr> </tbody> </table> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Certifications</b></H2> </div><div><div>Qualified Verification Officer – SANAS approved</div><div>Verification Officer Certificate – registered with NRCS</div><div>Detailed understanding of SANAS 10378:2005</div><div>Detailed understanding of Trade Metrology Act 77 of 1973</div><div>Health & Safety Training in accordance with OHSA</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Professional Memberships in Relevant Industry</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Level of Engagement & Span of Control</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Special Requirements / Employment Condition</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Workplace / Physical Requirements</b></H2> </div><div><div>Billable</div><div>Full-time Office Based position.</div></div></div></div>