About this role
<div id="tor__fextJobDescHeader_div"><span id="sr-only-notify-tor__fextJobDescHeader"></span></div> <div id="tor__fextJobDescHeader_readOnlyDiv"> <div id="tor__fextJobDescHeader_content"> <p><strong>We are Farmers – where ambition meets opportunity.</strong></p> <p> </p> <p>At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p> <p> </p> <p>Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p> <p> </p> <p>Ready to make your mark? Discover our vibrant culture and explore career opportunities at <a href="http://www.farmers.com/careers/corporate" target="_blank" rel="nofollow noopener">www.Farmers.com/careers/corporate</a>. Connect with us on <a href="https://www.instagram.com/thisisfarmers/" target="_blank" rel="nofollow noopener">Instagram</a>, <a href="https://www.linkedin.com/company/farmers-insurance/" target="_blank" rel="nofollow noopener">LinkedIn</a> and <a href="https://www.tiktok.com/@thisisfarmers" target="_blank" rel="nofollow noopener">TikTok</a>, and let’s build something incredible together!</p> <p> </p> <p>Workplace: Remote ( #LI-Remote )</p> </div> </div><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. </span><br><br><span style="font-family:arial, helvetica, sans-serif">We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! </span><br><br><span style="font-family:arial, helvetica, sans-serif">In this role you will:</span></p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Job Functions</H2> </div><div><ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Escalate unresolved issues requiring advanced support for further resolution.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Physical Actions</H2> </div><div><p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>Start Date: </strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Tuesday, August 18, 2026</span></li> </ul> <p style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>Onboarding Week (Week 1):</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">9:30 AM – 6:00 PM CT</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">8:30 AM – 5:00 PM MT</span></li> </ul> <p style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>Training and Post Training Shift (Week 2 & Beyond):</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monday through Friday</span><br><span style="font-family:arial, helvetica, sans-serif">10:30 AM – 7:00 PM CT</span><br><span style="font-family:arial, helvetica, sans-serif">9:30 AM – 6:00 PM MT</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>Department Operating Hours:</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monday–Friday: 6:45 AM – 7:15 PM CT</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monday–Friday: 5:45 AM – 6:15 PM MT</span></li> </ul> <p style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif">The department has both shift bids (which are mandatory to participate in) and slot bids (which are voluntary). These are times when your schedule could change and are held periodically throughout the year, based on attrition and business need. You may be asked to participate in a shift bid as early as 6 months post training.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Physical Environment</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</span></p> <p><span style="font-family:arial, helvetica, sans-serif">This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education Requirements</H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">High School Diploma or equivalent required.</span></li> </ul> <p style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>Active Producer/Agent Property & Casualty (P&C) license required for this role.</strong></span><br><span style="font-family:arial, helvetica, sans-serif">Note: Adjuster, Personal Lines-only, and Life & Health licenses do <strong>not </strong>meet this requirement.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience Requirements</H2> </div><div><ul style="list-style-type:disc"> <li>Minimum of 1-3 years customer service. <ul style="list-style-type:disc"> <li>1 year of experience in call center environment or related field preferred.</li> <li>Experience providing customer support within a high-volume, complex environment preferred. </li> </ul> </li> <li>Strong technical aptitude: <ul style="list-style-type:disc"> <li>Intermediate computer skills with ability to navigate multiple systems simultaneously.</li> <li>Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.</li> <li>Experience with Microsoft Office suite of tools preferred.</li> </ul> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Special Skill Requirement</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Qualification</H2> </div><div></div></div></div><p><strong>Benefits</strong></p> <ul style="list-style-type:disc"> <li>Farmers offers a competitive salary commensurate with experience, qualifications and location</li> <li>Bonus Opportunity (based on Company and Individual Performance)</li> <li>401(k)</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Health Savings and Flexible Spending Accounts</li> <li>Life Insurance</li> <li>Paid Time Off</li> <li>Paid Parental Leave</li> <li>Tuition Assistance</li> <li>For more information, review “What we offer” on <a href="https://www.farmers.com/careers/corporate/#offer">https://www.farmers.com/careers/corporate/#offer</a></li> </ul> <p>Job Location(s): VIRTUAL</p> <p>Workplace: VIRTUAL</p> <p>Salary Grade: Grade 30 </p> <p>Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p> <p>Want to learn more about our culture & opportunities? Check out <a href="http://www.farmers.com/careers/corporate">www.Farmers.com/careers/corporate</a> and be sure to follow us on <a href="https://www.instagram.com/thisisfarmers/">Instagram</a>, <a href="https://www.linkedin.com/company/farmers-insurance/">LinkedIn</a>, and <a href="https://www.tiktok.com/@thisisfarmers">TikTok</a>.</p>