About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire SAP Project Manager Professionals in the following areas :</span></b></p> <p> </p> <p><strong>Position Title:</strong> AMS Shared Support Project Manager<br><strong>Experience Required:</strong> Minimum 7+ years in Project Management<br><strong>Certifications:</strong> PMP / PRINCE2 / Agile PM / ITIL (preferred)<br><strong>Domain Knowledge:</strong> SAP functional understanding<br><strong>Working Hours:</strong> US Shift — <strong>3:00 PM IST to 12:00 AM IST</strong><br><strong>Role Type:</strong> Full‑time<br><br></p> <hr> <h2><strong>Role Overview</strong></h2> <p>The AMS Shared Support Project Manager will oversee and manage Application Management Services (AMS) across multiple US‑based clients in a shared‑support delivery model. The role demands strong project management expertise, exceptional coordination abilities, and a working understanding of SAP environments. The candidate will lead day-to-day support operations, ensure SLA compliance, manage cross‑functional teams, and act as the primary communication bridge between clients and delivery teams.</p> <hr> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>1. AMS Delivery Management</strong></h3> <ul> <li>Manage end‑to‑end AMS support for multiple US clients in a shared-service setup.</li> <li>Oversee incident, service request, problem, and change management cycles.</li> <li>Ensure SLA adherence, timely resolutions, and high customer satisfaction.</li> <li>Conduct daily/weekly operational reviews and governance meetings with clients.</li> </ul> <h3><strong>2. Client & Stakeholder Coordination</strong></h3> <ul> <li>Serve as the primary point of contact for US clients during the assigned shift.</li> <li>Build strong relationships with client stakeholders, understanding priorities and expectations.</li> <li>Communicate status updates, risks, impacts, and progress transparently and proactively.</li> </ul> <h3><strong>3. Planning, Reporting & Documentation</strong></h3> <ul> <li>Prepare and maintain weekly/monthly service performance dashboards.</li> <li>Analyze ticket trends and define improvement plans for recurring issues.</li> <li>Ensure proper documentation, SOPs, knowledge base entries, and transition materials.</li> </ul> <h3><strong>4. SAP Knowledge & Support Oversight</strong></h3> <ul> <li>Have a foundational understanding of SAP modules (FI/CO, MM, SD, PP, etc.).</li> <li>Collaborate with SAP functional and technical teams to validate solutions.</li> <li>Assist in prioritizing SAP issues based on business impact.</li> </ul> <h3><strong>5. Operational Leadership</strong></h3> <ul> <li>Coordinate with offshore and onshore teams to manage workload distribution.</li> <li>Oversee resource allocation, skill mapping, and workload balancing in a shared-support model.</li> <li>Drive continuous improvement and operational efficiency initiatives.</li> </ul> <hr> <h2><strong>Required Qualifications & Skills</strong></h2> <ul> <li><strong>7+ years of experience</strong> in IT project management or AMS support management.</li> <li><strong>Project management certification</strong> (PMP, PRINCE2, Agile PM, etc.).</li> <li><strong>Strong understanding of SAP landscapes</strong> and AMS operating models.</li> <li>Experience managing multiple clients simultaneously in shared-support environments.</li> <li>Familiarity with ticketing systems (ServiceNow, Remedy, SAP SolMan, etc.).</li> <li>Excellent communication, leadership, and client‑facing skills.</li> <li>Strong analytical and problem‑solving capabilities.</li> <li>Willingness to work <strong>US shift (3 PM IST – 12 AM IST)</strong>.</li> </ul> <hr> <h2><strong>Preferred Qualifications</strong></h2> <ul> <li>ITIL certification or good understanding of ITIL processes.</li> <li>Experience working with global teams across multiple time zones.</li> <li>Exposure to SAP S/4HANA environments.</li> <li>Prior experience in AMS transition or stabilization projects.</li> </ul><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>