About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire Success Factors Professionals in the following areas :</span></b></p> <p> </p> <p>Location - Pune</p> <p>Years of experience - 4 to 6 years</p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">We are looking for professionals to provide initial support for <strong><span style="font-family:Calibri, sans-serif">UKG Pro Workforce Management (WFM) </span></strong>on our <u>Global Time Team Support</u> team (UKG Pro WFM and SAP EC Time). This role will focus on handling day-to-day support activities, troubleshooting basic issues, and assisting end users with timekeeping, scheduling, and workforce management processes.</span></p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Key Responsibilities:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Provide Level 1 support for UKG Pro WFM incidents and requests</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Monitor and resolve tickets within SLAs</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Support users with timekeeping, scheduling, and system navigation</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Escalate complex issues to development teams when needed</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Maintain documentation and follow standard support procedures</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Learn SAP EC Time and get ready to support as a new time solution / new stack (4 to 6 months)</span></li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Skills:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Experience with <strong><span style="font-family:Calibri, sans-serif">UKG Pro WFM</span></strong> or <strong><span style="font-family:Calibri, sans-serif">Kronos</span></strong></span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Knowledge/experience working with Databricks / SQL</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Exposure to HR systems or time & attendance solutions</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;color:black">Strong problem-solving and communication skills</span></li> </ul> <p><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Willingness to learn and work in a global support environment</span></p><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>