About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Now, we’re looking for talented individuals to join our team and make a difference.</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Who We Are</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="background-color:white"><span style="font-family:Calibri, sans-serif"><strong><span style="color:#1d2d3e">Join us in Alaska – where work meets adventure!</span></strong></span></span></span></p> <p> </p> <p><span style="font-size:11.0pt"><span style="background-color:white"><span style="font-family:Calibri, sans-serif"><span style="color:#1d2d3e">Immerse yourself in the beauty of Alaska with its breathtaking landscapes and endless outdoor activities. Whether it's hiking, fishing, or skiing, Alaska offers a unique lifestyle that enhances your well-being. Discover the beauty of Alaska with Beacon OHSS – Your Gateway to a Healthier Future!</span></span></span></span></p> <p> </p> <p><span style="font-size:11.0pt"><span style="background-color:white"><span style="font-family:Calibri, sans-serif"><span style="color:#1d2d3e">Ready for a fulfilling career with Beacon OHSS – A Division of International SOS? Apply now and be part of a team that values your well-being and success.</span></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Benefits</H2> </div><div><ul> <li><span style="font-size:11.0pt"><span style="background-color:white"><span style="color:#1d2d3e"><span style="font-family:Calibri, sans-serif">Competitive salary</span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="background-color:white"><span style="color:#1d2d3e"><span style="font-family:Calibri, sans-serif">Medical, Dental, Vision, 401K, Short/Long term disability, Life Insurance, AD&D coverage, Pet insurance, and EAP</span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="background-color:white"><span style="color:#1d2d3e"><span style="font-family:Calibri, sans-serif">Supportive and collaborative work environment.</span></span></span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Opportunity</H2> </div><div><p>The Clinical Services Manager provides strategic and operational leadership across Beacon OHSS’s Occupational Health, Drug & Alcohol, and Administrative Services teams.</p> <p> </p> <p>This role is responsible for ensuring consistent, compliant, and high-quality service delivery across all Alaska clinic locations. Reporting to the Director of Clinical Services, the Clinical Services Manager serves as the primary operational lead, aligning day-to-day activities with organizational objectives, quality standards, and client expectations.</p> <p> </p> <p>This position requires strong leadership, problem-solving, and organizational skills, with a focus on operational excellence, compliance, and collaboration. The Clinical Services Manager partners closely with cross-functional teams, including Medical, HR, Finance, and IT, to streamline processes, drive performance improvement, and foster a culture of accountability and teamwork.</p> <p> </p> <p><strong>This is a full-time in-person role based out of our Anchorage location. Monday to Friday 8:00 am to 5:00 pm.</strong></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p>The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery. <span style="font-size:12.0pt">The ability to solve problems and make concise and informed decisions is essential. </span>A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.</p> <p> </p> <ul type="disc"> <li>Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field required (Master’s preferred).</li> <li>Minimum of 7 years of progressive healthcare operations or clinic management experience, including at least 3 years in a supervisory or multi-department leadership role.</li> <li>Strong knowledge of Occupational Health, Drug & Alcohol testing, and/or clinical administrative workflows.</li> <li>Demonstrated experience in process improvement, compliance, and team leadership.</li> <li>Excellent communication, problem-solving, and interpersonal skills.</li> <li>Proficiency in Microsoft Office Suite and healthcare management systems.</li> <li>Ability to travel quarterly to statewide clinic sites.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key responsibilities</b></H2> </div><div><p><strong>Leadership and Oversight</strong></p> <ul type="disc"> <li>Provide direct leadership to the Occupational Health, Drug & Alcohol, and Administrative Services teams, ensuring effective communication, accountability, and performance.</li> <li>Guide and mentor managers/supervisors to achieve departmental goals and maintain service excellence across all clinics.</li> <li>Serve as the central operational point of contact for clinical service lines, facilitating coordination between departments.</li> <li>Promote a culture that reflects Beacon’s values, emphasizing patient care, safety, and operational integrity.</li> <li>Support organizational growth initiatives through process improvement, scalability, and workforce alignment.</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>Operational Management</strong></p> <ul type="disc"> <li>Oversee the daily operations of Occupational Health, Drug & Alcohol, and Administrative Services to ensure consistent, efficient, and compliant workflows.</li> <li>Standardize procedures across departments to improve scheduling, documentation, billing coordination, and turnaround times.</li> <li>Ensure effective staffing models across service lines, balancing workload, coverage, and training needs.</li> <li>Collaborate with Medical, HR, Finance, and IT to support recruitment, budgeting, and systems optimization.</li> <li>Analyze operational data to identify trends, gaps, and opportunities for improvement.</li> <li>Oversee administrative functions including medical records management, network coordination, and hearing conservation program operations.</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>Quality, Compliance, and Safety</strong></p> <ul type="disc"> <li>Ensure compliance with federal, state, and local regulatory requirements including HIPAA, OSHA, and DOT standards.</li> <li>Maintain alignment with Beacon OHSS and International SOS clinical and operational policies.</li> <li>Partner with the Director of Clinical Services and Medical Director on quality assurance, documentation standards, audit readiness. </li> <li>Partner with the clinical medical teams to ensure clinical practices are following best standards of care and establishing regular touch points and follow-ups. </li> <li>Drive continuous quality improvement (CQI) initiatives across departments.</li> <li>Monitor compliance in safety programs, incident reporting, and infection control practices.</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>Client Relations and Communication</strong></p> <ul type="disc"> <li>Support the Director of Clinical Services in maintaining strong relationships with key clients and stakeholders.</li> <li>Serve as an escalation point for operational or service delivery concerns, ensuring timely resolution.</li> <li>Participate in client reviews, audits, and meetings as requested to report on performance and process improvements.</li> <li>Collaborate with internal teams to ensure timely, accurate communication across departments and sites.</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>Team Development and Engagement</strong></p> <ul type="disc"> <li>Develop and implement leadership and staff development initiatives across departments.</li> <li>Support performance management processes, including coaching, evaluations, and corrective actions.</li> <li>Foster a positive, inclusive, and team-oriented work culture.</li> <li>Identify and mentor emerging leaders, supporting succession planning and career growth within the organization.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Contingencies</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="background-color:white"><span style="font-family:Calibri, sans-serif"><span style="color:#1d2d3e">Offer contingent upon ability to pass pre-employment drug testing (federal panel), physical exam, fitness for duty assessment for remote work, background check and motor vehicle report.</span></span></span></span></p></div></div></div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">13,000 experts | 1,200+ locations | 90 countries | 110+ languages</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Start your journey with us today. Apply now!</span></span></p>