About this role
Core Applications Engineering
• Project Leadership: Manage large-scale automation projects ensuring timely delivery, technical accuracy, and customer satisfaction.
• Technical Consultation: Provide expert-level support for complex customer challenges; develop innovative concepts to meet technical and commercial requirements.
• Proposal Development: Lead creation of ROM, Budgetary, and Firm Fixed Price proposals with detailed technical concepts, cost estimates, and risk assessments. Manage PandaDoc changes and meet SLA/TAT requirements.
• Sales Collaboration: Partner with sales to identify and qualify opportunities; attend customer meetings to gather requirements and assess project fit.
• Customer Engagement: Present solutions to customers, highlight Ascential's value propositions, and manage feedback.
• Cross-functional Coordination: Collaborate with engineering and manufacturing to ensure proposal feasibility; liaise between internal technical teams and customers.
• Mentorship: Guide junior applications engineers and ensure consistency in work quality.
Client Experience Management (CXM)
• Pre-Sale
• Generate and manage proposals from scope definition through delivery.
• Provide technical support including customer and internal site visits.
• Ensure a clear, well-defined scope of work with every proposal.
• Act as gatekeeper for internal Ascential staff client engagements.
• Post-Sale
• Lead MBRs, QBRs, status updates, and milestone check-ins.
• Manage change orders—issue PD notices and confirm PO receipt.
• Escalate project issues to internal teams; ensure timely resolution.
• Work alongside project execution teams for on-time, on-budget delivery.
• Conduct 30- and 90-day post-delivery check-ins (service, OEE, new work).
• Track scope changes and ensure proper revenue capture.
• Prospect for expansion opportunities within assigned accounts.
Essential Qualifications
• Bachelor's degree in Engineering; 5+ years in applications engineering, project management, or proposal writing in custom automation or engineered solutions.
• In-depth knowledge of automation systems in the Medical & Life Sciences sectors.
• Proven track record managing complex technical projects from concept to delivery.
• Proficiency in SolidWorks 3D Solid Modeling and capital equipment cost estimation.
• Experience managing pre- and post-sale customer relationships, including change orders, scope tracking, and MBR/QBR delivery.
• Proficiency in Microsoft Office Suite and PandaDoc or equivalent platforms.
Skills & Other Requirements
• Exceptional interpersonal and communication skills; ability to present technical information to both customers and internal teams.
• Excellent problem-solving, analytical, and negotiation skills.
• Strong organizational and time management abilities.
• Leadership qualities with experience mentoring junior staff.
• Willingness to travel up to 25% (primarily air travel).
• Regular computer use; periodic walking, standing, bending. Occasional machine shop environment exposure.