About this role
<p><img id="photoDetail" src="https://www.discovery.co.za/gallery/template-resources/banners/general/smartpeople-recruit.jpg" style="width:1250.0px;height:301.0px"></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:14.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Entry-Level Sales Consultant</span></strong><span style="font-size:14.0pt;font-family:'Open Sans Light', sans-serif"> </span></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:12.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">About Discovery</span></strong></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. </span></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;line-height:120%;color:#6d6e71"><strong><span style="font-size:12.0pt;line-height:120%;font-family:'Open Sans Light', sans-serif;color:#004b8d">About Discovery Connect </span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;line-height:120%;color:#6d6e71"><strong><span style="font-size:12.0pt;line-height:120%;font-family:'Open Sans Light', sans-serif;color:#004b8d"> </span></strong></p> <p style="margin:0.0in;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Open Sans Light', sans-serif;color:#6d6e71">People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. </span></p> <p style="margin:0.0in;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Open Sans Light', sans-serif;color:#6d6e71">We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group.</span></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Job Purpose</span></strong></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">We are seeking entry-level Sales Consultants who are eager to build a career in a dynamic, customer-focused environment. This role is ideal for individuals with limited or no formal sales experience but a strong willingness to learn, grow, and succeed in a performance-driven setting.</span></p> <p style="margin:0.0in;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Successful candidates will engage with customers through various communication channels, understand their needs, and assist in offering suitable solutions while delivering a high standard of customer service.</span></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p><strong><span style="font-size:12.0pt;line-height:107%;font-family:'Open Sans Light', sans-serif;color:#004b8d"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:12.0pt;line-height:107%;font-family:'Open Sans Light', sans-serif;color:#004b8d"> </span></strong></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:12.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Key Outputs</span></strong></p> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">The successful candidate will be responsible for, but not limited to:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Engaging with customers through appropriate communication channels (e.g. phone, email, digital platforms)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Identifying customer needs and providing relevant information or solutions</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Supporting sales activities and contributing to the achievement of team targets</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Maintaining accurate and up-to-date customer records</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Handling customer queries and resolving issues within defined service levels</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Following internal processes, guidelines, and compliance requirements</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Managing own tasks and administration effectively</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Delivering a consistent and positive customer experience</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Escalating complex queries when required</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:10.5pt;font-family:'Open Sans Light', sans-serif"> </span></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:12.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Personal attributes and skills</span></strong></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:10.5pt;font-family:'Open Sans Light', sans-serif"> </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Target Driven</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Team Player</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Strong communication skills (verbal and written)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Willingness to learn and develop</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Positive attitude and strong work ethic</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Customer-focused mindset</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Sound Time Management</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Attention to detail</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Adaptability in a fast-paced environment</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Basic problem-solving ability</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Resilience and ability to handle pressure</span><span style="font-size:10.5pt;font-family:'Open Sans Light', sans-serif"> </span></li> </ul> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:12.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Education and Experience</span></strong></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:10.5pt;font-family:'Open Sans Light', sans-serif"> </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Matric / Grade 12</span></li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Computer literacy (MS Word, Excel, Email</span></li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Limited sales experience required</span></li> </ul> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:12.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Advantageous</span></strong></p> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:10.5pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"> </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Basic understanding of customer service or sales principles</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">Up to 1 year experience in customer service, sales, retail, or administrative roles</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:#6d6e71"><span style="font-family:'Open Sans Light', sans-serif">RE5 qualification</span></li> </ul> <p style="text-align:justify;line-height:normal;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p><p>EMPLOYMENT EQUITY <br> <br> The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</p>