About this role
<p>.</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Purpose</H2> </div><div><p>Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Functional Responsibilities</H2> </div><div><p>Warranty Claims Support:</p> <ul> <li>Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.</li> <li>Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.</li> </ul> <p>Field Commissioning Assistance:</p> <ul> <li>Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.</li> <li>Contribute to ensuring systems meet project specifications and compliance standards.</li> <li>Document commissioning issues and assist in resolving them collaboratively.</li> </ul> <p>Project Engineering Support:</p> <ul> <li>Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.</li> <li>Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.</li> </ul> <p>Technical Documentation:</p> <ul> <li>Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.</li> <li>Support the preparation and review of clear, concise technical reports and documentation.</li> </ul> <p>Learning and Development:</p> <ul> <li>Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.</li> <li>Contribute to improving engineering workflows by supporting process enhancements under supervision.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">General Responsibilities</H2> </div><div><p>HR Proficiency:</p> <ul> <li>Ability to obtain updated soft and technical skills related to the job.</li> </ul> <p>Delivery:</p> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:<br>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.<br>Business Process Improvements:</p> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Qualification</H2> </div><div><div>Bachelor in Business Administration</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><div>2 to 4 Years</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Customer Service Orientation</div><div>Customer Service Programs</div></div></div></div>