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Representative Customer Service Commercial (Leoben, AT) @ AT&S Austria Technologie &

Leoben, ATOnsiteFull-time
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About this role

<h2 style="text-align:center"> </h2> <h2 style="text-align:center"><span style="font-size:16.0px;font-family:arial, helvetica, sans-serif"><span style="color:#000000"><strong>Be part of our team!</strong></span></span></h2> <p> </p> <p><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:10.0pt">AT&amp;S is a <strong>leading global manufacturer of high-end IC substrates and printed circuit boards</strong>. AT&amp;S industrializes leading-edge technologies for its core business segments Mobile Devices &amp; Substrates, Automotive &amp; Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to <strong>shape the future of our interconnected world</strong>. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.</span></p> <p> </p> <p><span style="color:#000000;font-family:arial, helvetica, sans-serif;font-size:10.0pt">To enhance our successful <strong>Customer Service &amp; Success Commercial Europe Team</strong> at the <strong>Headquarters in Leoben, Austria</strong>, we are looking for a passionate</span></p> <p> </p> <p> </p> <h1><span style="font-size:20.0px;color:black"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Representative Customer Service Commercial</strong></span></span></h1> <p> </p> <p> </p><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">In your role, you will serve as the main commercial contact for assigned customers and sales representatives, ensuring the efficient handling of customer requests throughout the L2O and O2C processes. You will proactively manage customer relationships and collaborate with internal stakeholders to deliver excellent service and support business success across the European region.</span></p> <p> </p> <p> </p> <h2><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Your Responsibilities</strong></span></h2> <p> </p> <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Execute customer requests in accordance with the Lead-to-Order (L2O) process and company procedures.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Manage commercial requests from internal and external customers in a timely and professional manner.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Serve as the key contact for assigned customers and the respective Sales representatives on all commercial topics.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Independently manage defined customers within the 360° customer concept.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Execute Order-to-Cash (O2C) activities and support smooth order fulfillment.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Coordinate with cross-functional departments to ensure accurate and timely customer communication.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Build and maintain strong customer relationships while proactively addressing customer needs.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Support quotation, pricing, and other commercial activities to drive customer satisfaction and business growth.</span></li> </ul> <p> </p> <p> </p> <h2><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><strong>Your Profile</strong></span></h2> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Completed education with a commercial or business-related focus.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black">Professional experience in Customer Service, preferably in an international environment.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Fluent in English and French, both written and spoken; German is considered an advantage.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Strong customer service mindset with proven experience in managing customer relationships.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience in sales-related activities such as quotations, commercial negotiations, or customer support.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Good knowledge of payment terms, Incoterms, and general commercial processes.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Excellent business communication and stakeholder management skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience working with cost calculations and a solid commercial understanding.</span></li> <li style="font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Strong organizational skills, accuracy, and the ability to manage multiple priorities in a dynamic environment.</span></li> </ul> <p> </p><p> </p> <h2><span style="font-size:16.0px;font-family:arial, helvetica, sans-serif"><strong>Our Offer</strong></span></h2> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">A meaningful role with opportunities for long-term growth in an international environment </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Chance to actively contribute to AT&amp;S´ success and to create value </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">A structured and tailor-made onboarding program along with continual training opportunities</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Modern company canteen with freshly prepared meals every day</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Free parking spaces and e-charging stations</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Diverse health measures and a wide range of employee benefits</span></li> </ul> <p> </p> <p> </p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#000000">Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&amp;S Team!</span></span></p> <p> </p> <p><span style="font-size:12.0px;font-family:arial, helvetica, sans-serif"><span style="color:#000000">AT&amp;S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the <span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:12.0px"><a href="https://www.feei.at/download-service/" target="_self">Austrian Collective Agreement for the Electrical and Electronics Industry</a></span></span>, employment group E, and we offer competitive salaries and additional benefits based on your performance, experience and qualification. </span></span></p>

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