About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Subtitle</b></H2> </div><div><p>The Key Account Specialist - Domestic LTL serves as the operational leader and primary customer contact for a strategic transportation account. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your profile</b></H2> </div><div><ul> <li>You have a strong understanding of LTL carrier operations, routing, pricing, transit management and transportation best practices.</li> <li>You have experience managing strategic customer accounts, Control Tower operations, or complex transportation programs. </li> <li>Proven ability to build relationships and communicate effectively with customers, carries and cross-functional teams.</li> <li>Experience utilizing Transportation Management Systems (TMS) such as CargoWise, Turvo, SAP or similar platforms.</li> <li>Demonstrated success managing shipment expectations, resolving servise issues, and maintaining high customer satisfaction levels.</li> <li>Strong organizational skills with the ability to proritize multiple tasks in a fast-paced logistics environment</li> <li>Strong analytical skills with the ability to interpret transportation data, identify trends and drive continuous improvement</li> <li>5+ years of experience in domestic transportation, logistics, or LTL operations</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your Duties</b></H2> </div><div><ul> <li>Coordinate and execute end-to-end domestic LTL shipments across North America</li> <li>Ensure compliance with customer-specific operating procedures, service requirements, and transportation standards</li> <li>Manage shipment lifecycle activites including pickup scheduling, routing, tracking, exception resolution, and final delivery</li> <li>Monitor transportation costs, validate invoices, and identify opportunites for margin improvement</li> <li>Analyze operational data to identify trends, risks, and improvement opportunities</li> <li>Collaborate with the necessary departments to ensure successful customer outcomes</li> <li>Negotiate transportation solutions that balance service quality, capacity availabiliy, and cost efficiency</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p>Turn complex logistics into seamless customer experiences while improving service, cost, and operational results.</p></div></div></div>