About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Summary Statement</b></H2> </div><div><p><span style="font-size:11.0pt;font-family:Verdana, sans-serif">Ability Prosthetics & Orthotics has served patients in Pennsylvania and Maryland for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic.</span></p> <p> </p> <div> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Verdana, sans-serif">We are currently looking for a Patient Care Coordinator (PCC) for our Mechanicsburg and Harrisburg, PA offices. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience. </span></p> </div> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Duties & Responsibilities</b></H2> </div><div><ul> <li><span style="font-size:16.0px">Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.</span></li> <li><span style="font-size:16.0px">Effectively schedule and/or modify patient appointments. </span></li> <li><span style="font-size:16.0px">Ensure customers receive the best service possible and concerns are satisfactorily resolved. </span></li> <li><span style="font-size:16.0px">Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. </span></li> <li><span style="font-size:16.0px">Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. </span></li> <li><span style="font-size:16.0px">Perform initial insurance verfications. </span></li> <li><span style="font-size:16.0px">Create patient account profile in the Medical Record system. </span></li> <li><span style="font-size:16.0px">Maintain a clean office work environment. </span></li> <li><span style="font-size:16.0px">Accept payments from patients as appropriate. </span></li> <li><span style="font-size:16.0px">Comply with Corporate Compliance and HIPAA responsibilities. </span></li> <li><span style="font-size:16.0px">Potentially attend training in Hanover or Lancaster once or twice as needed. </span></li> <li><span style="font-size:16.0px">Perform other duties and special projects as assigned. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ul> <li><span style="font-size:16.0px">High school diploma or equivalent.</span></li> <li><span style="font-size:16.0px">Proficient in MS Office and databases.</span></li> <li><span style="font-size:16.0px">Strong communication and interpersonal skills.</span></li> <li><span style="font-size:16.0px">Excellent multitasking and time management skills.</span></li> <li><span style="font-size:16.0px">Office administrative experience, preferably in a medical office.</span></li> <li><span style="font-size:16.0px">Strong attention to detail and accuracy.</span></li> <li><span style="font-size:16.0px">Insurance knowledge including Medicare.</span></li> <li><span style="font-size:16.0px">Customer service experience.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><ul> <li><span style="font-size:16.0px">Medical</span></li> <li><span style="font-size:16.0px">Vision</span></li> <li><span style="font-size:16.0px">Dental</span></li> <li><span style="font-size:16.0px">Health savings accounts with employer contribution</span></li> <li><span style="font-size:16.0px">Flexible spending account options</span></li> <li><span style="font-size:16.0px">Company-paid life insurance policy</span></li> <li><span style="font-size:16.0px">Paid time off</span></li> <li><span style="font-size:16.0px">Company holidays</span></li> <li><span style="font-size:16.0px">Floating holidays</span></li> <li><span style="font-size:16.0px">100% company-paid short & long-term disability</span></li> <li><span style="font-size:16.0px">401k match up to 3.5%</span></li> </ul></div></div></div>