About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>TE Connectivity currently has different roles for US, Canada & Mexico process. The purpose of this role is to provide analytical and operational support to TE’s Business Units.<br>The position will report to the process delivery Team Leader, focused on Cash Application, Client Credit Management, Disputes Management and/or Collections.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><p>- Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales).<br>- Execute dunning process.<br>- Prepare customer aging analysis.<br>- Research and resolve of customer dispute cases.<br>- Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients’ credit.<br>- Prepare Bad Debt reserve calculation per corporate policy.<br>- Manage blocked sales orders and deliveries.<br>- Post incoming payments on customer account.<br>- Maintain customer accounts and reconciliation to identify unresolved/unpaid open items.<br>- Handle and resolve AR escalations, credit issues, dispute management and ensure timely resolution.<br>- Execute periodically O2C reporting or upon request KPI’s measurements.<br>- Develop a strong understanding of the business, including product, industry & client knowledge.<br>- Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. <br>- Ensure robust compliance environment with applicable policies, procedures and processes.<br>- All other duties as assigned.<br>- Support migration of O2C processes from countries throughout Americas to San Jose, Costa Rica.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like</b></H2> </div><div><p>COMPETENCIES & SKILLS <br>• Strong written and oral communication skills.<br>• Analytical skills. Ability to identify and resolve problems.<br>• Able to work with all areas of the organization.<br>• Intermediate to Advance in English.<br>• Accounting background (is a plus).<br>• Experience with ERPs & MS Excel.<br>• Ability to work in culturally diverse teams with many levels of personnel.</p> <p>EXPERIENCE & EDUCATIONAL REQUIREMENTS <br>• 2+ years of experience in a financial shared service center supporting multiple countries / business units. <br>• Diversified Industrial Products/Manufacturing industry experience preferred.<br>• Prior experience in collections, disputes & credit management functions. <br>• Experience with ERPs & MS Excel.<br>Education<br>• Undergraduate degree in Finance / Accounting / Business Administration</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div>