About this role
The Coordinator, Accounts plays a key role in growing the Build-A-Bear brand reach - managing and deepening existing relationships while identifying and building new ones across a diverse portfolio of Wholesale and Partner-Operated accounts. This role is responsible for the full scope of day-to-day activity from strategy and training to quality oversight, purchase order management, and performance reporting. This role is a key player in Build-A-Bear's presence in a diverse range of settings, seamlessly integrating brand, product, and guest experience, cultivating lasting and productive partnerships, and ensuring operational excellence across all accounts.
Responsibilities:
• Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.
• Regularly maintain and update the partner-operated intranet site and related account resources.
• Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.
• Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.
• Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.
• Share delivery timelines with both warehouse staff and customers.
• Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.
• Provide all necessary shipment details to the warehouse to support timely processing.
• Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.
• Complete other tasks assigned by management.
Required Qualifications:
• Associates degree or some college
• 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands
• Experience level with order fulfillment systems (D365, POs, SOP)
• Proficiency in Microsoft Office programs; highly proficient in Excel
• Strong planning and organization skills
• Strong written and verbal communication skills
Preferred Qualifications:
• Bachelor's degree
Behavioral Traits for Success:
• Confident, assertive leader who takes ownership and drives results
• Highly persuasive and socially skilled; influences others to action
• Energized by leading teams, building momentum, and setting direction
• Comfortable making decisions in fast‑paced, dynamic environments
• Motivates and engages others through strong communication and presence
• Results‑focused with a bias toward action and progress
• Adaptable and resilient; thrives in change and ambiguity
Working Environment:
• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Corporate Office located St. Louis, MO
• Some travel required
Your Performance Will Be Measured On:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
• Decision-making, judgment, and execution
• Clear and thorough communication, both spoken and written, with internal and external parties
• Timeliness and follow-up
• Problem solving and removing obstacles
• Planning and organization
• Relationships with external vendors
• Tenacity and commitment to tasks
• Stakeholder feedback