<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><ul style="margin-bottom:11.0px"> <li style="list-style-type:none"> <ul style="list-style-type:circle"> <li>Providing excellent customer service by answering inquiries, resolving issues, and addressing concerns.</li> <li>Gaining a deep understanding of the company's products or services to effectively assist customers and provide accurate information.</li> <li>Communicating clearly and professionally with customers, colleagues, and supervisors, and actively listening to customers' needs.</li> <li>Identifying and resolving customer problems and complaints while following company policies and procedures.</li> <li>Accurately recording customer information, interactions, and transactions in the company's database or CRM system.</li> <li>Efficiently managing call time and ensuring prompt response to customer inquiries.</li> <li>Continuous Learning: by keeping up to date with product or service knowledge and participating in ongoing training programs.</li> <li>Meeting performance metrics and targets, such as call handling times, quality scores, as specified by the employer.</li> <li>Providing regular reports and feedback to supervisors on customer trends, issues, and suggestions for improvement.</li> </ul> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li style="list-style-type:none"> <ul style="list-style-type:circle"> <li>Bachelor's or equivalent is the minimum educational requirement. </li> <li>Strong verbal and written communication skills </li> <li>A customer-focused attitude, patience, empathy, and the ability to manage challenging customer interactions.</li> <li>Problem-Solving Abilities. </li> <li>Adaptability to change.</li> <li>Shift Flexibility (including evenings, weekends, and holidays)</li> <li>Ability to work under pressure. </li> <li>A medium to high typing speed is required.</li> </ul> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div></div></div></div>

Contact Center Executive (Amman, JO) @ Aramex International L. L. C.

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