About this role
<div> <div> <p><span>PURPOSE & IMPACT ON ORGANIZATION:</span><span> </span></p> </div> <div> <p><span>Contributes to meeting or exceeding store sales and KPI targets by:</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Building an emotional connection with customers and living the Brand Values</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Serving and selling to customers and conscientiously executing store operations</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Using his/her expertise and experience to provide feedback and support to selected team members</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><span>KEY RESPONSIBILITIES:</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Identifies improvement opportunities and communicates suggestions to store management to drive commercial success</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Shares his/her customer service experience and trains selected team members to fine-tune their service skills</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Guides and trains selected members of the team on basic core and seasonal product knowledge</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Complies with store policies and procedures to maintain a safe shopping and working environment</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Completes sales transactions quickly and accurately while adhering to cash protection procedures</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Minimizes loss by actively maintaining sales floor awareness while serving customers</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Collaborates productively and respectfully with team members to meet or exceed store goals</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Makes himself/herself available to support other team members when needed</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><span>AUTHORITIES:</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Not applicable</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><span>KEY RELATIONSHIPS:</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Customers</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Peers and Supervisor</span><span> </span></p> </li> </ul> </div> <div> <p> <br><span>KNOWLEDGE, CAPABILITIES AND EXPERIENCE:</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Intermediate speaker of English and fluent local language</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Advanced Retail Professional Competencies</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><span>MINIMUM QUALIFICATIONS:</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)</span><span> </span></p> </li> </ul> </div> </div>