About this role
At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.
We are seeking a Service Platform Specialist / Key Super User to be based in UB Head Office:
JOB PURPOSE: This role plays a critical part in ensuring the successful implementation and sustainability of the Maximo Service Platform Program. The Key Super User will act as a key resource for change management, communication, and training throughout the project lifecycle and post go-live phase. MAIN RESPONSIBILITES:
• Provide essential local sales area knowledge and context for project activities. • Actively participate in project implementation, contributing to gap analysis and following up on gap closure actions. • Lead and coordinate project activities, including preparation for business process testing (BPT) and end user training. • Drive communication and marketing initiatives in their sales area while supporting global change efforts. • Serve as key communicator, ensuring that relevant project updates and activities are effectively shared with end users. • Continuously work with local change champion to ensure smooth adaptation and sustainability of change. • Initiate and support both global and local change activities throughout the project life cycle. • Maintain and update the end user training list for configuration and reference. • Serve as primary resource for delivering all service platforms and end user training after go-live date. • Review and provide feedback on training material and ensure they meet the needs of sales area. • Participate in BPT to ensure the system meets business needs and support training development. • Approve system access request and manage any integration doc. connect. Errors. • Oversee update of locally translated materials to ensure they aligned with global standard and local requirement. • Collaboration with other Business Line • As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and Territory Manager. • Direct report to Local Project Manager / Service Manager and indirect report to Service. Superintendent, CSS Supervisor, and Inventory & Pricing Manager in Mongolia. • Coordinating closely with end-user personnel to ensure accurate implementation and adaptation. • Collaboration with Administration Service to ensure timely resolution of technical issues and smooth coordination of service activities. • Provide adequate resources, policies, and systems to support EHS performance and continual improvement. • Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance. • Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents. • Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders. • Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements. • Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation. Your profile
• High school or equivalent experience. Bachelor’s degree in relevant field with having post-secondary education/training in business or supply chain discipline would be an advantage. • More than 1 year of experience in administrator environment, specifically system admin or other relevant roles. • Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is an advantage). • Proficient skill in English with written and verbal communication skills. • Has good understanding of local SA business. • Strong attention to detail with organizers and time management skills. • Can-Do attitude. • Ability to travel regionally or stationed on site. • Has experience of understanding working with change. • Able to plan to work outside normal office hours (during project roll out). • Willingness to deliver training
Only shortlisted candidates will be contacted for interview