About this role
POSITION SUMMARY: Provide technological assistance to the students, faculty, and staff of Bob Jones University in person and over the phone and provide other specific technology resources and support as requested. *Bob Jones University students only*
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Work with walk-in customers to resolve technology problems
• Receive incoming phone calls and assist callers with a specified list of issues
• Assist with tier-one technology issues in the classroom
• Troubleshoot new issues as well as recall specific solutions to recurring issues
• Assist faculty, staff, and students in the loaning and returning of equipment
• Assist customers with hard drive backups and data transfer
• Other related tasks as assigned by the supervisor
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Must be enrolled as a student at Bob Jones University
• Experience with Windows 11
• Experience with MacOS is a plus
• Experience with mobile computing platforms including iOS and Android
• Troubleshooting and problem-solving skills
• Excellent customer service skills
• Aptitude for answering questions and walking customers through troubleshooting and solutions over the phone
• Ability to learn new skills and adapt quickly to new technological challenges