About this role
Position Title: Clocktower Coffee Supervisor
Reports to: Senior F&B Management
Wage: $21.00/Hourly
Target Start Date: Friday, November 6th, 2026
Overview of Position:
• Possess a strong ability to stay focused and organized and lead a group of up to 10-12 staff in a fast-paced environment, while maintaining a high level of hospitality and service standards.
• Strong presence on the floor leading the team, ensuring the assigned tasks are complete, monitoring service standards and staff grooming is maintained.
• Work with the event coordinator to execute all F&B events.
• Provide training and support to all employees at the venue to achieve guest satisfaction.
• Communicate with the Management team though writing in manager logs and also verbally on a daily basis.
• Manage all aspects of employee success through one on ones and team coaching.
• Responsible for actioning building maintenance and attention to risk management in and around the café.
• Maintains a high level of professionalism, and grooming at all times.
Experience and requirements:
• Experience in a fast-paced restaurant/cafe environment in a leadership role
• Min 2yrs+ experience in F&B Leadership
• High knowledge of computers and Toast systems (or other POS systems)
• Must be 19 years old
• Have a Serving it Right Certificate
Duties and abilities include:
• Possess a strong ability to stay focused and organized in a fast paced environment.
• Maintain a high level of attention to detail in written and verbal correspondence
• Performs daily administrative duties relating to payroll, event management, ordering and requisitions
• Data entry duties for financial reporting or menu printing
• Provide on the floor support to all employees to maintain guest satisfaction levels
• Assist in monthly inventory counts
• Supervise outlet while on shift
• Communicate with the management team
• Strongly involved in the SWP& SJP training making sure that the staff are adhering to these standards.
Working Conditions:
• Able to work long hours and expected to work overtime in busy periods and holidays
• Be on feet for extended periods of time
• Able to Lift 50lbs and bend and push repeatedly
• Hospitality training an asset
Other Skills:
• Exceptional attention to detail
• Excellent communication skills
• Problem solving skills
• Possess leadership skills
• Customer Service driven
• High level of cash handling experience
• Working knowledge of Toast systems (or other POS systems)