About this role
WALK IN DRIVE - IT Support Executive Work Location - Thane Office Interview Location - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Mumbai, Pin Code: 400 104 Experience - 1-4 Years Qualification - Any Graduate Date - 9th Jan 2026
About Rentokil Initial Hygiene
Rentokil Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.
For more details: https://www.initial.com/in/
About the Role:
The Senior Executive will be responsible for managing IT infrastructure, ensuring high system uptime, and maintaining ITGC compliance across the region. The role includes device refresh, technical support, application uptime, and driving safety and sustainability initiatives.
The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Ensure IT General Controls (ITGC) compliance across all systems.
Compliance (as per the target) on the remediation dashboard for Windows/Chrome end users
Endpoint Protection, Encryption, and Patching
Oversee operations, upgrades, preventive maintenance, and proactive support of IT infrastructure to maintain uptime
Provide timely support across all enterprise applications, including iCABS, Citrix, Navision, SCP, DSP, and Lead Tracker
Support branch-level UPS/Inverter installations and maintain existing CCTV systems, Pan IndiaKnowledge of Windows and Chrome OS is a must; should be able to troubleshoot
laptops,desktops, chromebook, chromebox, firewall, router,printer etc.
Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail
To work on adhoc projects as per the business requirements.
Acts as a focal point for all IT-related needs & queries for the branches.
Good knowledge of video conferencing, Hangout meet, google drive etc.
To resolve queries as and when required by providing assistance as per defined SLAs.
Service level agreement, vendor management, incident management, problem management and asset management.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
Shall be flexible to report / work and handle multiple offices.
Providing assistance on Windows & chrome OS, setting up Network Printer/Scanner,
Key Result Areas:
Maintain IT infrastructure uptime
Ensure ITGC compliance targets
Resolve tickets within SLA
Support application performance SLA
Ensure network uptime
Complete key technical trainings
Drive certified e-waste disposal
Shall be able to work on adhoc projects as per the business requirements independently.
Individual point of contact for IT for assigned region branches.
Resolving queries by providing quick assistance.
Ability to do root cause analysis and propose solutions from their knowledge and Internet
Competencies (Skills essential to the role):
Technical Proficiency
Problem Solving
Compliance Awareness
Communication & Collaboration
Customer focus
Ability to meet timelines
Ability to do root cause analysis and propose solutions
Educational Qualification / Other Requirement:
Graduate in Information Technology, Computer Science, or related field
1–5 years of experience in IT support and infrastructure management
Knowledge of Google Suite is required.
Strong working knowledge of Windows, Chromebooks, networking, and endpoint security
Familiarity with ITGC compliance, patching, encryption, and device management tools
Interested candidates can share resume on below mentioned email [email protected]