About this role
At Ambius, interior landscaping is about so much more than plants. We are passionate about creating inspiring environments that enhance wellbeing, elevate experiences, and help people thrive at work. As the premier creator of ambience for businesses, our designs bring spaces to life and deliver meaningful health and productivity benefits.
Our talented Ambius team is behind the stunning plant displays you see in hotel lobbies, vibrant shopping centres, striking green walls, and welcoming office and restaurant spaces. From small businesses to large organisations, we transform interiors and exteriors into environments that engage clients, employees, and visitors alike.
Due to continued expansion and growth, we are excited to offer a new opportunity for an experienced and dynamic Customer Care Manager to join our Sydney-based team on a permanent, full-time basis.
In this influential role, you will be empowered to strengthen customer relationships and protect our existing portfolio by proactively identifying risks, resolving issues, and ensuring an exceptional customer experience. Reporting to the Sales Manager, you will play a critical role in retaining key accounts, removing service barriers, and driving long-term customer loyalty.
What you’ll be responsible for:Forecasting and tracking customer retention metricsManaging and resolving customer issues and escalations in line with complaint resolution proceduresBuilding trusted-advisor relationships with key accounts, stakeholders, and executive sponsorsProactively identifying customers at risk and implementing retention strategiesPrioritising and administering customer tasks to meet all deadlinesMaintaining accurate records of retention and customer engagement activitiesIdentifying new business opportunities and collaborating with internal teamsSupporting Customer Service, Sales, and Operations teams to achieve shared targetsDelivering timely responses and effective resolutions to all customer enquiries Why join Ambius?Fully maintained company vehicle, fuel card, and mobile phoneAttractive commission opportunitiesComprehensive induction and ongoing trainingAccess to an Employee Assistance Program for you and your familyContinuous learning and development opportunitiesClear pathways for career progression within a growing organisation
About you:Minimum 3 years’ experience in customer serviceService industry backgroundCurrent driver’s licence (essential)Proven experience in account management and customer issue resolutionStrong track record of achieving customer service and retention targetsExceptional written and verbal communication skillsHighly organised with excellent time managementStrong attention to detail and problem-solving skillsAbility to thrive in a fast-paced, multi-tasking environment
If you’re ready to lead from the front, build meaningful relationships, and make a real impact, this is your opportunity to grow with Ambius.
Apply now and take the next step in your career today!