About this role
Work Flexibility: Hybrid
At Stryker, this role puts you at the center of financial operations, where your expertise directly impacts customer satisfaction and cash flow performance. You will play a key role in resolving complex invoice disputes while driving continuous improvements across processes. Join a collaborative and fast-paced environment where your contributions help shape efficient and scalable finance operations.
What you will do
• Investigate and resolve customer invoice disputes by gathering relevant data and delivering accurate, policy-aligned solutions
• Engage with customers via phone and email to obtain missing information and accelerate dispute resolution timelines
• Record and track dispute activities in systems, ensuring full ownership until final resolution
• Create and process credit and debit notes in ERP systems to correct financial discrepancies
• Handle complex disputes independently and support junior team members in resolving escalated cases
• Collaborate with cross-functional teams (Collections, Customer Experience, Pricing, Sales, and Master Data) to eliminate recurring issues
• Analyze root causes and implement corrective actions to reduce dispute volumes and improve process efficiency
• Achieve and exceed KPIs such as response time, productivity, and reduction of aged disputes while contributing to team performance
What you will need
Required
• Minimum 3 years of experience in I2C, O2C, or customer service with dispute resolution responsibilities
• Bachelor’s degree in Business Administration, Finance, Accounting, or related field
• Fluent English and Dutch (written and spoken)
• Experience with ERP or collection systems (e.g., SAP, Oracle, or similar)
• Advanced proficiency in Microsoft Office tools
Preferred
• Experience in shared services or international finance environments
Salary information will be provided during the recruitment process.
Travel Percentage: None