About this role
Position Overview We are seeking a Senior Director, Program Management, to serve as the strategic and operational leader for one of the firm’s largest and most complex client relationships. This individual will act as the primary program management and vendor operations point of contact, ensuring a seamless, high-quality client experience across all engagements. This role sits at the intersection of client service delivery, program governance, and operational excellence within a sophisticated legal-services environment. The Senior Director will bring a consulting-oriented approach—structuring ambiguity, aligning stakeholders, and translating operational complexity into clear strategies, actionable plans, and compelling executive narratives.